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My game is lagging and crashing frequently
If your game is lagging or crashing frequently
If you're experiencing lag or the app keeps closing while playing, try the following steps in order.
1. Force close and restart the app
Fully close the app and relaunch it. This can resolve temporary errors.
2. Close all background apps
Other apps running in the background may be using up memory and affecting game performance. Close all background apps before launching the game.
3. Check your network connection
Make sure you're connected to a stable Wi-Fi or mobile data network. An unstable connection can cause lag or crashes.
4. Update the app to the latest version
Check the App Store or Google Play to make sure you have the latest version installed. Older versions may have performance issues.
5. Reinstall the game
If none of the above steps work, try deleting and reinstalling the game. Make sure your account is linked before reinstalling.
6. Check your device specifications
Older or low-spec devices may experience reduced game performance. Playing on a device that meets the recommended specifications will provide a smoother experience.
If the problem persists
If you've tried all of the above and the issue continues, please contact our support team again.
When reaching out, please include your device model, OS version, and a description of the issue so we can assist you more quickly.
How to Recover a Lost Account Password
How to set a DevPlay password
- If you are logged in with a different character, go to Settings > Info in the game and log out first.
- On the DevPlay login screen, select [Log in with email].
- Enter the email address linked to the character you are looking for.
- Tap the "Forgot your password?" button below the password field.
- An email with a verification code will be sent to your email address.
- Enter the verification code from the email and reset your password.
Adding a social account login
To protect your account in case you forget your password, you can link an additional social account (Google, Apple, etc.) for added security.
Important notes
Changing the DevPlay account itself that is already linked to your game data is not possible. To keep your game data safe, we recommend adding a social account or setting a DevPlay password using the methods above.
Need more help?
If the steps above did not resolve your issue, contact our Customer Support team.
I want to change my linked email address
It is not possible to change the registered email address (which can be viewed under [Settings] > [My DevPlay]) or transfer existing account data from one account to another.
However, after linking an additional social media account to your game account, it may be possible to unlink the previously linked social media account.
Please note that assistance can only be provided after account ownership has been verified through the required verification information.
How Do I Request a Refund?
Please note the following:
*Certain products are not eligible for refunds, including passes, subscriptions, and packages that grant random or consumable currencies immediately upon purchase.
*Refund requests cannot be processed due to account restrictions, suspensions, or account deletion.
*For purchases made through the Apple App Store, all payment and refund-related matters are handled directly by Apple. Please contact Apple Support for assistance with App Store refund requests.
How Can I Find My Google Play Purchase Receipt?
1. Check Through the Google Play Store App
Open the Google Play Store app.
Tap your profile icon in the top-right corner.
Select Payments & subscriptions.
Tap Budget & history.
Select the purchase you would like to review to view its details.
2. Check Your Receipt Email (Gmail)
Google automatically sends a purchase receipt to the Gmail account used for the purchase..
Open Gmail through the app or website.
Search for "Google Play" or "receipt".
Open the relevant purchase email.
Verify that the screen shows the order number, which begins with "GPA".
Please ensure that any screenshot submitted for verification clearly displays the order number and purchase details.
